What Happens Next

What Happens Next

  • We review the report

  • We take appropriate action

  • In serious cases, we may deactivate the driver

  • You may receive compensation if the order was impacted

Your safety is our priority.

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    • What Happens Next

      Depending on the issue, you may receive: A refund for the missing items A voucher/credit A re-delivery (if available)

    • What Happens After Deletion

      Your orders, addresses, and preferences will be removed Wallet balance is forfeited You cannot recover the account after deletion You can create a new account with the same phone number later

    • Missing or Wrong Items?

      We’re sorry when this happens — usually it’s a packing mistake by the restaurant.

    • Update Your Phone Number

      Because your phone number is your login method, updating it requires verification. Go to Profile → Account → Phone Number Enter your new number Enter the OTP sent to the new number Confirm the change You will be logged out automatically and must log ...