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Wallet Refunds
If a refund is sent to your wallet balance: It appears instantly You can use it on any future order It cannot be withdrawn to a bank account (wallet credits are non-cashable)
Why Refunds Go to Wallet
Your refund may be placed into your wallet when: Your card provider rejects the refund Your card is expired, blocked, or replaced You selected a wallet refund option Foodmato issued promotional compensation
Refund Processing Times
Once your refund is issued, timing depends on your payment method: Debit/Credit Card: 3–10 business days Apple Pay / Google Pay: 2–5 business days PayPal: Instant–3 business days Wallet / Credits: Usually instant Your bank or provider controls the ...
Why Was My Refund Sent to Wallet Instead of Card?
Most common reasons: Your card provider rejected the refund The card was replaced or deactivated Technical processing limitations Support can verify the exact reason if needed.
How Money Reaches Your Wallet
Your wallet balance may come from: Refunds for eligible orders Manual top-ups (if enabled in your region) Promotional credits or compensation from support