Troubleshooting Merchant Device

Troubleshooting Merchant Device

Common issues & fixes

1. Device not receiving orders

✔ Check internet connection
✔ Ensure app is running in foreground
✔ Disable battery saver mode
✔ Restart device

2. Printer not printing

  • Check Bluetooth pairing

  • Ensure paper is loaded correctly

  • Reset printer

  • Re-add printer in app settings

3. Screen freezing or slow performance

  • Clear app cache

  • Restart device

  • Ensure storage isn’t full

4. Device beeping but no order visible

  • Check if the order auto-accepted and moved to “Preparing”

  • Ensure the restaurant is online

    • Related Articles

    • Device Minimum Requirements

      Foodmato Merchant App runs on Android devices. Minimum requirements Android version: 8.0 or higher RAM: 2 GB minimum (4 GB recommended) Storage: 16 GB or more Screen size: 5 inches (ca. 13 cm) or larger Stable Wi-Fi or 4G internet Recommended devices ...

    • App Not Opening / Crashing

      Try the following steps 1. Restart the App Close it completely → reopen. 2. Restart the Device Simple but often effective. 3. Clear Cache (Android) Go to Settings Apps → Foodmato Merchant Storage Tap Clear Cache 4. Update the App Older versions may ...

    • Update Requirements

      Keeping the Merchant App updated ensures: Faster loading Better compatibility Security improvements New features (prep time, menu tools, etc.) How to update Go to the Play Store Search Foodmato Merchant Tap Update If automatic updates are enabled, ...

    • POS Integration Steps (Deliverect, Otter, etc.)

      Foodmato supports planned integrations with Deliverect, Otter, and other POS aggregators (2025 roadmap). Integration flow Merchant chooses POS provider POS provider requests Foodmato API access Restaurant links Foodmato account to the POS Menus and ...