Top-Up Failed?

Top-Up Failed?

Common reasons:

  • Card issuer declined the transaction

  • Connectivity issues

  • Payment verification failed

Your bank may temporarily hold funds, but they will automatically return if the payment fails.

    • Related Articles

    • Refunds on Top-Ups

      Top-up payments are not refundable unless required by law or due to technical errors.

    • When to Report a Restaurant

      Report the restaurant if: Food was contaminated or spoiled Packaging was dirty or damaged Foreign objects were found in the food Staff appeared unhygienic (visible handling issues) The restaurant failed to respect allergy instructions

    • How Money Reaches Your Wallet

      Your wallet balance may come from: Refunds for eligible orders Manual top-ups (if enabled in your region) Promotional credits or compensation from support

    • How to Add Money to Your Wallet

      Open the Foodmato app Go to Profile → Wallet Tap Add Money Choose an amount Pay using your saved card or payment method Top-ups are usually added instantly after payment.