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Still Crashing?
Contact support with: Device model OS version (Android/iOS) App version Screenshots or screen recording We’ll help diagnose the issue.
When Cancellation Isn’t Allowed
You may not be able to cancel if: The restaurant already started cooking The driver is already en route to pick up or deliver The order is marked as Preparing or Picked Up At that point, the order costs have been incurred.
Still unsure about your order status?
Contact support with your Order ID.
If You Cannot Log In
Try the following steps: Make sure your phone number is entered correctly Switch between mobile data and Wi-Fi Restart the app (force close & reopen) Restart your device
Cancelling Before Preparation
If the restaurant hasn’t started preparing your food, you can cancel instantly and receive a full refund.