Refund Processing Times

Refund Processing Times

Once your refund is issued, timing depends on your payment method:

  • Debit/Credit Card: 3–10 business days

  • Apple Pay / Google Pay: 2–5 business days

  • PayPal: Instant–3 business days

  • Wallet / Credits: Usually instant

Your bank or provider controls the final posting time.

    • Related Articles

    • How to Check Refund Status

      Open Orders in your app Select the relevant order Look for Refund Issued, Refund Processing, or Completed If the expected time has passed, contact support and include a screenshot of your bank statement (last 4 digits only).

    • Why Was My Refund Sent to Wallet Instead of Card?

      Most common reasons: Your card provider rejected the refund The card was replaced or deactivated Technical processing limitations Support can verify the exact reason if needed.

    • Partial Refund

      If only part of your order had an issue (e.g., missing item), the refund reflects: Item price Relevant tax No fees or tips unless the whole order was affected

    • Wallet Refund Speed

      Wallet refunds: Instant Card refunds: 3–10 business days That’s why the wallet is often the faster method.

    • Why Refunds Go to Wallet

      Your refund may be placed into your wallet when: Your card provider rejects the refund Your card is expired, blocked, or replaced You selected a wallet refund option Foodmato issued promotional compensation