We’re sorry when this happens — usually it’s a packing mistake by the restaurant.
Related Articles
How to Report the Issue
Go to Orders → select your recent order. Tap Help → Report Missing/Incorrect Items. Select the specific item(s). Upload a photo if possible (helps faster resolution).
What Happens Next
Depending on the issue, you may receive: A refund for the missing items A voucher/credit A re-delivery (if available)
How to Avoid This Fee
Add an extra item Select partner restaurants with lower minimums Use promotions or bundle items
Reasons Orders May Not Arrive
Driver couldn’t reach you Incorrect delivery address Your building required entry codes Driver delivered to the wrong location Technical issues
Tip Already Delivered
Tips cannot be refunded once paid to the driver. If something still seems wrong, show support the receipt screenshot so they can recheck.