Important Allergy Warning
Foodmato cannot guarantee allergen-free meals.
Even when restaurants label allergens, cross-contamination is possible, especially in shared kitchens.
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If You Have a Severe Allergy
Contact the restaurant directly before ordering Add a note in Delivery Instructions Avoid dishes with unclear or missing allergen info When in doubt, do not order the item
If You Experienced an Allergy Reaction
Report it immediately: Go to Orders → Report a Problem → Food Safety Issue Explain what happened Include photos or medical notes if applicable We’ll review the incident with the restaurant and our food safety team.
When to Report a Restaurant
Report the restaurant if: Food was contaminated or spoiled Packaging was dirty or damaged Foreign objects were found in the food Staff appeared unhygienic (visible handling issues) The restaurant failed to respect allergy instructions