Immediate Safety Concerns
If you feel threatened or in danger, contact local emergency services first — then report the incident to us.
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Urgent Food Safety Concerns
For severe health risks, we may advise reporting to local food safety authorities as well.
If You Experienced an Allergy Reaction
Report it immediately: Go to Orders → Report a Problem → Food Safety Issue Explain what happened Include photos or medical notes if applicable We’ll review the incident with the restaurant and our food safety team.
After Pickup
Once the driver has collected the food, address changes may not be possible for safety and route reasons.
How to Report
Go to Orders Select the relevant order Tap Report a Problem → Safety Issue Describe what happened Attach photos or videos if available
What Is the Service Fee?
The service fee helps support platform operations such as: Secure payments processing Customer support App and platform improvements Insurance & safety features Fraud prevention This fee applies to most orders and is shown clearly at checkout.