If Your Order Never Reached You

If Your Order Never Reached You

Start by checking the tracking page:

  • Was the order marked Delivered?

  • Did the driver attempt to contact you?

  • Is your delivery location correct?

    • Related Articles

    • How to Track Your Order

      Once you place an order on Foodmato, you can follow every step in real time. To track your order: Open the Foodmato app or website. Go to Orders → Active Order. You’ll see live updates such as: Restaurant confirming your order Food being prepared ...

    • Still unsure about your order status?

      Contact support with your Order ID.

    • Can You Change the Address Mid-Order?

      Yes—only before the driver picks up the order.

    • What Is a Small-Order Fee?

      If your order total is below a certain minimum (defined per restaurant), a small-order fee is added. This helps ensure fair compensation for drivers on very small purchases.

    • Editing Instructions After Ordering

      You can edit delivery instructions until the driver picks up the order: Go to Orders → Active Order Tap Edit Delivery Instructions After pickup, changes may not be possible.