If You Have a Severe Allergy

If You Have a Severe Allergy

  1. Contact the restaurant directly before ordering
  2. Add a note in Delivery Instructions
  3. Avoid dishes with unclear or missing allergen info
  4. When in doubt, do not order the item

    • Related Articles

    • Important Allergy Warning

      Foodmato cannot guarantee allergen-free meals. Even when restaurants label allergens, cross-contamination is possible, especially in shared kitchens.

    • If You Experienced an Allergy Reaction

      Report it immediately: Go to Orders → Report a Problem → Food Safety Issue Explain what happened Include photos or medical notes if applicable We’ll review the incident with the restaurant and our food safety team.

    • Urgent Food Safety Concerns

      For severe health risks, we may advise reporting to local food safety authorities as well.

    • When to Report a Restaurant

      Report the restaurant if: Food was contaminated or spoiled Packaging was dirty or damaged Foreign objects were found in the food Staff appeared unhygienic (visible handling issues) The restaurant failed to respect allergy instructions