If the Driver Is Unable to Locate You

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• Driver-Related Issues

  If a driver is delayed or can’t reach you, you can request support assistance instead of cancelling.

• When to Report a Driver

  You should report a driver if: They were rude, threatening, or acted unprofessionally They mishandled your order They drove recklessly or behaved dangerously They ignored delivery instructions They asked for additional money or tips You felt unsafe ...

• How to Report a Driver

  There are two ways: From the App Open the Foodmato app Go to Orders Select the order with the issue Tap Report a Problem → Driver Issue Choose the issue type and provide details Contact Support If the order is older, or you need urgent help, contact ...

• Reasons Orders May Not Arrive

  Driver couldn’t reach you Incorrect delivery address Your building required entry codes Driver delivered to the wrong location Technical issues

• Can You Change the Address Mid-Order?

  Yes—only before the driver picks up the order.