How to Check Refund Status
- Open Orders in your app
- Select the relevant order
- Look for Refund Issued, Refund Processing, or Completed
If the expected time has passed, contact support and include a screenshot of your bank statement (last 4 digits only).
Related Articles
Partial Refund
If only part of your order had an issue (e.g., missing item), the refund reflects: Item price Relevant tax No fees or tips unless the whole order was affected
Refund Processing Times
Once your refund is issued, timing depends on your payment method: Debit/Credit Card: 3–10 business days Apple Pay / Google Pay: 2–5 business days PayPal: Instant–3 business days Wallet / Credits: Usually instant Your bank or provider controls the ...
Why Was My Refund Sent to Wallet Instead of Card?
Most common reasons: Your card provider rejected the refund The card was replaced or deactivated Technical processing limitations Support can verify the exact reason if needed.
Check Your Internet Connection
Switch between Wi-Fi and mobile data to see if the problem continues.
Wallet Refund Speed
Wallet refunds: Instant Card refunds: 3–10 business days That’s why the wallet is often the faster method.