How to Accept an Order

How to Accept an Order

  1. Open Live Orders

  2. Tap the new incoming order

  3. Review items & customer notes

  4. Tap Accept Order

Once accepted, couriers will receive pickup notifications.

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    • Per-Order Fee

      €0.60 per completed order Charged only when an order is successfully delivered

    • Per-Order Fee (Commission)

      A percentage fee deducted from each completed order. This includes: Platform usage Marketing Customer support Payment processing You can view all fees transparently in Dashboard → Finance → Payout Statements.

    • Foodmato Drivers

      Foodmato assigns a driver automatically after you accept the order You only prepare the food Driver handles pickup & delivery You do not pay courier fees Best for: Restaurants without in-house delivery teams.

    • Preparing the Order

      Follow item instructions carefully Use proper packaging Seal bags to avoid spills Mark items clearly (for multi-item orders)

    • Order Flow

      Customer → Restaurant → Customer Each step is visible in your Merchant Dashboard.