How Money Reaches Your Wallet

How Money Reaches Your Wallet

Your wallet balance may come from:

  • Refunds for eligible orders

  • Manual top-ups (if enabled in your region)

  • Promotional credits or compensation from support

    • Related Articles

    • How to Add Money to Your Wallet

      Open the Foodmato app Go to Profile → Wallet Tap Add Money Choose an amount Pay using your saved card or payment method Top-ups are usually added instantly after payment.

    • Wallet Refunds

      If a refund is sent to your wallet balance: It appears instantly You can use it on any future order It cannot be withdrawn to a bank account (wallet credits are non-cashable)

    • Wallet Refund Speed

      Wallet refunds: Instant Card refunds: 3–10 business days That’s why the wallet is often the faster method.

    • Why Refunds Go to Wallet

      Your refund may be placed into your wallet when: Your card provider rejects the refund Your card is expired, blocked, or replaced You selected a wallet refund option Foodmato issued promotional compensation

    • What You Can Use Wallet For

      Paying for food orders Paying delivery fees Using it alongside vouchers or promo codes Covering partial amounts (wallet + card)