Check Your Internet Connection

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• How to Check Refund Status

  Open Orders in your app Select the relevant order Look for Refund Issued, Refund Processing, or Completed If the expected time has passed, contact support and include a screenshot of your bank statement (last 4 digits only).

• To Avoid This in the Future

  Keep your GPS enabled Double-check your saved address Add clear delivery instructions

• What You Can Do

  Check the live tracking on the app. Use in-app chat (if available) to reach the driver. Wait for a few minutes — most delays are cleared quickly.

• Common Allergens

  Restaurants must identify major allergens, including: Nuts Gluten Soy Dairy Eggs Fish/Shellfish Sesame Mustard Sulphites Always check the restaurant’s allergen information before ordering.

• Tracking Not Updating?

  If tracking seems stuck, it may be because: The restaurant hasn’t confirmed the order yet. The driver is waiting for the food. Network connection is weak. Try refreshing the page or restarting the app.