Check Wi-Fi

Check Wi-Fi

  • Confirm Wi-Fi signal

  • Try loading any website

  • Restart router if needed

  • Switch to 5GHz if available

    • Related Articles

    • Connect to Wi-Fi

      Turn on the device Open Settings → Network Select your restaurant’s Wi-Fi Enter the password Use a stable, 5 GHz network when possible.

    • Troubleshooting

      Check paper roll direction Ensure printer head is clean Restart Wi-Fi Re-add printer Make sure printer is compatible

    • Check Device Settings

      Disable battery saver Allow all app permissions Keep screen ON during peak hours

    • Supported Printer Types

      Bluetooth printers Wi-Fi printers LAN/Ethernet printers Sunmi & Epson recommended models

    • If You Cannot Log In

      Ensure the phone number is correct Try resending the OTP Check network connection Contact support if the account is locked